The Month of February is American Heart Month

On February 1st, my colleagues and I participated in a walk to commemorate Wear Red day, sponsored by the American Heart Association. The AHA holds this event and they ask participants wear red to spread the message of heart health for women. During the walk, I reflected on many of the situations I have come…

Data-Fueled Analytics to Fuel Daily Operations for Fire and EMS

In my fire department, we are collecting data minute by minute. Yet we always seem to fall behind in our efforts to make data-fueled decisions that truly improve our daily operations and better position us to weather an uncertain future. When I first joined the fire service 15 years ago, we were reviewing calls-for-service (CFS)…

Highlights from a Year of CFS Data Analysis

A new year always brings a time of reflection, both in our personal lives, and in our work. When the calls-for-service (CFS) project started years ago, one of the goals was to make better use of the massive amounts of data that comes into local 911 systems. Leaders in any agency will always have an…

Quality versus Quantity: How to Use Data for Better Law Enforcement Outcomes

Throughout my police career, I’ve been held to certain quantitative metrics, one of those being response time. Quick response times and high numbers of arrests and clearances are necessary to the success of any agency. Then, I was exposed to Crisis Intervention Training (CIT). CIT teaches methods to de-escalate certain situations without the use of force…

Exploring Cutting Edge Technology for Law Enforcement at IACP 2018

The CFS Analytics team has just returned from the International Association of Chiefs of Police (IACP) annual conference in Orlando, Florida. IACP is the largest conference for law enforcement personnel, and is a great opportunity for networking, collaboration, and problem solving among police chiefs and other law enforcement professionals. This year’s conference featured some special…

2018 ICMA Conference Brings Insight into Local Government Resource Allocation

In September, the CFS Analytics team recently travelled to the ICMA Annual Conference, held in Baltimore. The conference focused on creating smart and sustainable communities, and attendees worked to produce innovative ideas for local government. The conference allowed us the opportunity to interact with local government leaders and gain valuable insights into the challenges of…

Call for service data provide insights on officer workload and capacity

We live in the world of Big Data. Organizations of all types are generating, managing and analyzing large amounts of data to inform their decision making. Law enforcement agencies are no different. They too are generating data as a function of the work that officers do in the community. Calls-for-service data is an information-rich dataset…

New Data available with New AVL Integration

No one expects a police car on every corner, but citizens feel comfort in knowing they are close by and conducting regular patrols of their neighborhood. Except, police departments must deal with ever expanding patrol areas, which may lead to focusing only on the trouble spots and areas where people demand a presence. The addition…

Highlighting Officer Shortages

“One of the tests of leadership is the ability to recognize a problem before it becomes an emergency.” –Arnold H. Glasow As a former police officer and criminal investigator, I know that agencies around the country are experiencing officer shortages. I’ve personally been there, but the issue has also been well documented in news articles.…

The 2018 National RX Drug Abuse & Heroin Summit: The Convergence of Public Health & Public Safety

The National RX Drug Abuse & Heroin Summit (“Rx Summit”) in Atlanta recently was impressive in both scope and impact and I feel fortunate for the opportunity to attend and participate. While listening to speakers I was in awe of how many people and fields employ evidence-based and research-driven approaches to address the opioid drug…