Throughout my police career, I’ve been held to certain quantitative metrics, one of those being response time. Quick response times and high numbers of arrests and clearances are necessary to the success of any agency. Then, I was exposed to Crisis Intervention Training (CIT). CIT teaches methods to de-escalate certain situations without the use of force and seeks to reduce unnecessary arrests of individuals in a mental health crisis, who instead would be better served with treatment. The only cost to the department is extra time spent on a call. But, if officers spend more time on the call—talking and building rapport and a deep connection with that person—then more tax dollars are being spent on personnel hours. Research shows the outcomes are higher quality, but you have less time to take other calls, and the budget should be adjusted to reflect the need.
In order to make educated decision between spending more time on a high-quality call and holding the agency to a hard response time metric, you not only need more data, but also sound analysis of that data. CFS Analytics provides a clear way to quantify the results of necessary policy changes into personnel hours and actual dollars.
Police departments must have the resources and staff to respond to our changing culture. We have more awareness around mental illness and other diseases that make calls more complex. Wouldn’t it be helpful to have clean data analysis to make decisions around officer allocation? CFS Analytics provides that insight, showing the careful balance between call times, response times, and the right amount of time to give each situation. This software will quickly and easily show the effects of decisions on average call time. Police executives can use this information to advocate for the resources they need.
Sign up today for a free, brief demo to see how CFS Analytics will advance your decision-making capability and provide your agency better outcomes.
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