Analyzing data is a crucial aspect of modern public safety and emergency service agencies. It helps justify operational and strategic decision making, not only internally, but also to a public demanding increased transparency and accountability. To ensure that your agency’s activities align with the community’s needs, you must accurately – and efficiently – determine the demand for your resources and understand how they are being used.


911 calls for service (CFS) drive the demand for resources, making CFS data the foundation for analyzing operational needs and strategic priorities. Despite understanding the essential value of CFS data, agencies often lack the resources, time, and tools to transform their data into actionable insights.

CFS Analytics is a data visualization software package developed by RTI International’s team of experts – data scientists, criminologists, police, fire, and EMS – with first-hand experience in the agencies facing these resource issues.

CFS Analytics™ takes complex data and creates custom maps, charts, and graphs to help agencies realize trends and patterns. Using CFS data as a foundation for strategic, operational, and administrative analysis, CFS Analytics™ is designed to automate complicated analyses and provide intuitive visualizations that:


Manage Performance – Compare response times and other performance metrics quickly across multiple units. 

Identify Time/Staffing Constraints – Detect operational chokepoints where resources are outstripped by demand.

Justify Budgets – Demonstrate to external parties the demands on an agency’s resources.

Allocate Resources – Confirm that resources are being deployed to the right place at the right time.

Improve Awareness – Increase institutional knowledge and prepare first responders with visualizations and data.  

Comparing Citizen- and Responder-Initiated Work – Identify how citizen demand for resources compares with where services are delivered.