CFS Analytics

A web-based application that processes and analyzes call-for-service data for public safety agencies and emergency service departments

Law Enforcement

Local Government

Emergency Services

Public Safety Organizations

In jurisdictions throughout the United States, law enforcement agencies, fire departments, and emergency medical services have little time and too few resources for nonessential functions and analysis. High demand for public safety and emergency service resources dictates that these agencies must be as efficient as possible.

To ensure they are operating at peak efficiency agencies must accurately and efficiently analyze the demand on their resources and personnel. They also must be able to justify how those resources are being used—to the public and to elected officials responsible for public safety. Specifically, as communities demand increased accountability for all aspects of public safety operations, agencies must justify operational and strategic decisions to demonstrate transparency as well as their commitment to the safety of the communities they serve. Police research and other public agency studies can gain accountability with the comprehensive data from CFS Analytics.

Anytime someone calls 911, also known as a call for service (CFS), the police, firefighters, or paramedics respond. Calls for service drive the demand for public safety and emergency service resources. Thus, CFS data are the primary measure of operational demands and the ideal subject of analysis to determine strategic priorities from police research.

New Insights Generate Strategy-Driven Action and Informed Resource Decisions

CFS Analytics allows users to understand how resources are being used proactively within the context of citizen-initiated activity. The tool monitors performance management and helps to justify budgets by demonstrating the demands on an agency’s resources and by confirming resources are being deployed to the right places at the right times.

The application also assists in identifying operational “chokepoints” where resources are outnumbered by demands. Efficient analysis and visualization of these data provide great insight into operational and strategic issues, further supporting police research, as well as law enforcement agencies, fire departments, and emergency medical services in their duty to keep citizens and communities safe.

News & Events



May 21, 2018 to May 23, 2018 Event Website RTI will be at Booth 405 during the International Association of Chiefs of Police’s Technology Conference (LEIM) from May 21-23 with Brian Acken and Brian Aargaard discussing RTI’s CFS Analytics, a new tool for analyzing calls-for-service data to improve operational efficiency.

Read more

National Rx Drug Abuse & Heroin Summit

April 2, 2018 to April 5, 2018 Event Website RTI International is excited to host several speakers at the 2018 RX Summit, including RTI’s own Laura Dunlap to discuss telehealth’s ability to address the opioid epidemic in rural and economically challenged areas, Nick Peiper and Jon Zibbell discussing efforts to detect fentanyl and other synthetic…

Read more